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CT
CFS Twin Cities
Customer Service Advocate - Event Sales Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Job Overview We are seeking a dynamic and enthusiastic Customer Service Advocate to join our team! We are a fundraising team that helps High Schools and Middle Schools all over Minnesota and Western Wisconsin raise money for various clubs and teams. We accomplish this by holding "One Day Mattress Sales" in the schools gym on weekends. In this vital role, you will be the friendly voice and helpful presence for our diverse customer base, providing exceptional support and solutions that keep clients satisfied and engaged. Your energetic approach will ensure every interaction is positive, professional, and impactful. Whether assisting with inquiries, resolving issues, or guiding customers through processes, your proactive attitude will drive customer loyalty and elevate our service standards. This position offers an exciting opportunity to make a real difference in people's lives while developing your skills in a fast-paced, supportive environment. Duties Engage with customers in person Assist clients with product information, and troubleshooting issues Demonstrate excellent communication skills to build rapport and resolve concerns efficiently Support client services by providing detailed information about products, policies, and procedures Handle cash transactions when necessary with accuracy and integrity during in-person interactions Qualifications Proven experience in customer support roles preferred, but not required. We will train. Strong sales skills to identify opportunities for upselling or cross-selling products/services Excellent communication skills are essential for clear interactions Previous cash handling experience and familiarity with client services procedures are a plus Join us as a Customer Service Advocate and become a key player in delivering outstanding client experiences! Your energy, dedication, and communication expertise will help us build lasting relationships while advancing your career in a vibrant team environment.