Customer Service Representative - 3 month contract Apply Now Applied To save a job sign in or get started

Job ID:

10303328 Posted today Back Auburn Hills, MI, US Office High School or equivalent Full Time, Temporary $23.00/hour Entry Level On-site Chemicals/Petro-Chemicals First Shift (Day) Auburn Hills, MI, US $23.00/hour Entry Level Full Time, Temporary Chemicals/Petro-Chemicals On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details Kelly is currently seeking an experienced Customer Service Representative for a 3 month contract opportunity in Auburn Hills, MI ! The successful Customer Service Representative (CSR) must have a customer-focused mindset, which enables her/him to deliver excellent customer service. The CSR will have complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business, and other functions can make decisions and promptly act.

Key responsibilities:

Customer Engagement and Order Management Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices) Build working relationships with commercial team partners to exceed customer expectations Analyze customer ordering patterns to anticipate customer needs Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont) Respond to customer inquiries and complaints in a timely manner Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.) Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment Quickly identify and own resolution of customer issues Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

QUALIFICATIONS

SAP-R3 or equivalent experience required High School Diploma required; College degree preferred Order entry experience & previous customer service experience required This position is hybrid: 4 days in the office and 1 day from home office. 10303328 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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