About Paramount Capital Group Founded in 1997, Paramount Capital Group is an established end-to-end consumer loan servicing company with private labelling capabilities and a best-in-class technology stack. With a mature compliance management system, Paramount is fully licensed for all facets of consumer loan and installment contract servicing across the U.S. What You'll Do Handle inbound and outbound calls to assist customers with payments, billing questions, and account inquiries. Communicate with customers across multiple channels — phone, email, SMS, and online chat. Onboard new customers by welcoming them and guiding them through their loan terms and account setup. Conduct collections calls professionally, with a focus on resolution and customer satisfaction. Perform account maintenance and administrative tasks to keep customer records accurate and up to date. Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner. What We're Looking For 1 - 2 years of experience in a call center or customer-facing service role preferred. Strong multitasking abilities with the capacity to manage high call volumes accurately and efficiently. Excellent verbal and written communication skills across all customer interaction channels. Solid time management and organizational skills with strong attention to detail. Comfortable working in a fast-paced, compliance-driven financial services environment. Bilingual in Spanish is a plus. Benefits Competitive pay plus monthly bonus Medical, dental and vision insurance Flexible hybrid schedule 401k with company match Supportive team culture with growth opportunities

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program

Work Location:

Hybrid remote in King of Prussia, PA 19406