A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Training will be completed on site during normal business hours of 8am-4pm Monday - Friday Why Join Ace? Medical, Prescription, Dental & Vision Insurance Disability & Term Life Insurance 401(k) with company match Paid Holidays & PTO Ongoing training, development, and real growth opportunities A stable, locally operated company with a family‑style culture Flexible, hybrid/remote schedule!
Customer Service Representative Duties:
Take inbound calls from new and existing customers and create lifelong ACE customers Make outbound calls to membership customers to schedule maintenance visits, communicate promotions, pitch sales opportunities, and cross‑selling options Enter and update sensitive customer information accurately Provide general inbound customer service and support
Customer Service Representative Requirements:
Previous customer service experience, especially inbound and outbound call handling Previous customer service experience in a trades environment Service Titan experience Strong attention to detail and ability to multitask A team‑first mindset with honesty, integrity, and a positive attitude Who We Are ACE Home Services is locally operated with the feel of a small business and the stability of a large one. Our teams work hard, support each other, and are rewarded for their contributions. We invest in our people through training, development, and unmatched benefits. Apply Today! Ace Home Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local law.
