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Customer Service Representative - Moorhead
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,290 / year median in Minnesota
-15% projected decline
Job Description
Customer Service Representative - Moorhead at Farmers Union Agency Customer Service Representative - Moorhead at Farmers Union Agency in Moorhead, Minnesota Posted in about 18 hours ago.
Type:
full-time We're hiring for a Customer Service Representative in Moorhead to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn. Responsibilities
- Assist clients with auto, home, commercial, and farm P&C insurance questions
- Make policy changes, process renewals, and handle cancellations
- Explain coverage, billing, and policy documents in a clear, friendly way
- Issue ID cards, certificates of insurance, and other policy requests
- Work with insurance carriers to resolve client needs
- Keep client information accurate and up to date
- Spot opportunities to help clients with additional coverage and refer them to licensed producers
- Deliver excellent customer service by phone and email
- Assist the Licensed Agent/Producer in operating and growing their business. Qualifications
- Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
- Strong communication and organization skills
- Comfort using computers and learning new systems
- Ability to manage multiple tasks and stay detail-focused
- Active Property & Casualty license or able to obtain within 60 days. Compensation
- Compensation ranges from $45,000 to $75,000, based on experience and performance What We Offer
- Health, dental, vision, life, and LTD insurance
- 401(k) with employer match
- Bonus based on performance
- Flexible Schedule
- Paid time off and holidays
- Supportive, collaborative work environment
- Opportunities for growth, training, and leadership in shaping agency operations
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Other Retirement and Savings
- Health Insurance