A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
40 hours per week (8 hours per day) / Sunday•7am•8pm EST.
Flexibility Required:
Must be able to work a flexible 8-hour shift within the operating hours above to support business needs.
Location:
Morrisville, NC (Hybrid) Job Overview As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Duties Conduct data entry and maintain customer records accurately Make outbound calls to follow up with customers or schedule appointments Demonstrate excellent phone etiquette while assisting customers with their queries Provide exceptional client services by addressing customer concerns promptly and professionally Collaborate with the office team to ensure seamless customer interactions Experience HS Diploma OR GED Required 1•2 years experience in customer service/call center Typing/Computer Navigation Active Listening Skills Data Entry Proficiency in handling various customer service tasks Strong communication skills and ability to interact with customers courteously For consideration, please submit resume on career portal: https://careers.hcltech.com/job/Support-Analyst-Customer-Care/100968-en_US/ HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Pay and Benefits Pay Range Minimum:
$14.00 per hour
Pay Range Maximum:
$15.00 per hour HCL Tech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
https:
//www.hcltech.com/candidate-privacy-notice
Job Type:
Full-time Pay:
$14.00•$15.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you available to work 40 hours a week between Sunday•Saturday between 7 AM•8 PM EST? Are you OK with a recruiter following up via text with an update on your application? Application must be submitted on our career portal to be considered: https://careers.hcltech.com/job/Senior-Process-Associate-Customer-Care/134478-en_
US/ Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Required) Data entry: 1 year (Required) Customer service: 1 year (Required) Ability to
