Customer Service Specialist Paramount Global Inc. La Mirada, CA Job Details Full-time $25 - $32 an hour 6 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Customer service Administrative experience Data entry Organizational skills Front desk Full Job Description At Paramount Global, https://www.paramountglobal.com/ our culture is built on a foundation of great people, a drive for excellence, and a commitment to innovative customer service. We take pride in being a values-driven organization where integrity, accountability, and collaboration guide everything we do. Our story began over forty years ago when co-founder Jack Gample started selling paint containers from the back of his pickup truck in Paramount, California. That same entrepreneurial spirit continues to fuel our growth and shape our approach to business today. We're known for delivering sincere, solution-oriented service and building strong, lasting relationships with our customers. If we seem familiar, it's because we're grounded, hardworking, and always striving toward a bright, innovative future. A top priority at Paramount Global is investing in our people. We believe that developing talent is essential to our continued success and growth. That's why we're committed to providing the tools, training, and support needed to deliver a "package perfect" experience every time. To support our expanding customer base, we're currently seeking a Customer Service Specialist that will further develop our service and level of quality provided to our internal staff and customers.

JOB SUMMARY

Top 100 Best Places to Work Los Angeles Business Journal since 2017. Develops a good working relationship with outside sales representatives to manage a jointly held book of business, including strategic planning and sharing responsibilities to maintain and grow the business. Continually meet the Company's and its Customers' needs while always representing Paramount Global's Core Values.

IDEAL CANDIDATE PROFILE CAN PROVIDE EXAMPLES OF PROVEN, SUCCESSFUL EXPERIENCE IN THE FOLLOWING KEY AREAS

Thinking about the customer perspective first in all business matters and balancing the interests of multiple internal and external parties. Proactively reaching out to customers and prospects to ask for sales opportunities. Providing an exceptional business to business client service experience. Resolving product or service inquiries by clarifying the customer's requirements; submitting service Cases via established process; selecting and explaining the best solution to solve the inquiry; expediting correction or adjustment; following up to ensure resolution within a fast-paced business environment. Proficiency in CRM software. Distribution Experience preferred.

WE'VE GOT YOU COVERED

Weekends Free to Spend with Family & Friends. Leadership Development Training. 100%

Paid Private Employee Benefits:

Medical, Dental, Life Assurance. Paid Time Off 20-30 Days a year based on tenure. Paid Floating Holiday for your Birthday. Paramount Global is an Equal Opportunity Employer.

Pay:

$25.00 - $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How would you define good Customer Service? What appeals to you about this role? How do you approach and manage proactive outreach to customers and prospects to identify and secure sales opportunities? Do you have experience working interdepartmentally - getting information from people in other departments on behalf of team members within your own department? How have you dealt with the challenges that may arise? What computer programs do you have experience with? Do you have experience working in a CRM? Please describe your experience. What does Accuracy, Communication and Timeliness mean to you in relation to providing an exceptional customer experience? Salary for this position is based on experience and what the Candidate can bring to the role. What salary range are you looking for? How do you prioritize your work when you receive requests from multiple team members?

Work Location:

Hybrid remote in La Mirada, CA 90638