Customer Support & Community Marketing Specialist Company:

FundYourEdge Job Type:

Full-Time Department:

Customer Experience /

Marketing Industry:

Futures Trading Education & Trader Evaluation About FundYourEdge FundYourEdge is a growing company in the futures trading and trader evaluation space. We are focused on creating an exceptional experience for our traders while building a strong, active, and supportive online community. We are looking for a highly organized, energetic, and dependable Customer Support & Community Marketing Specialist to join our team. This is a hybrid role combining customer support, Discord community management, and marketing assistance . Because we serve both English- and Spanish-speaking customers and community members, fluency in both English and Spanish is required for this position. The ideal candidate is comfortable communicating with customers in both languages, understands social media and online communities, learns new platforms quickly, and can confidently handle multiple responsibilities throughout the day. Experience with futures trading or prop/trader evaluation firms is a major plus, but we are willing to consider candidates who are motivated to learn the industry. What You'll Be DoingCustomer Support You will be one of the primary points of contact for FundYourEdge customers and will help ensure traders receive timely, professional, and accurate support in both English and Spanish.

Responsibilities include:

Responding to customer support tickets in both English and Spanish Assisting customers with account questions, platform questions, rules, purchases, payouts, and general troubleshooting Communicating clearly and professionally with both English- and Spanish-speaking customers Escalating technical, billing, risk, or account-specific issues to the appropriate team member when necessary Following up on unresolved tickets and helping ensure issues are properly closed Identifying recurring customer issues and reporting trends to management Maintaining a high standard of customer service and representing the FundYourEdge brand professionally Discord & Community Management You will help manage and grow the FundYourEdge Discord community while maintaining a positive and professional environment.

Responsibilities include:

Actively monitoring FundYourEdge's Discord server Answering community questions in English and Spanish when needed Welcoming and engaging new members Encouraging healthy community engagement and conversation Posting company announcements, promotions, updates, and reminders Enforcing community rules and moderating inappropriate content when necessary Escalating sensitive customer situations to management Identifying frequently asked questions and community feedback Helping create a community where traders feel supported and engaged Marketing Assistance You will work alongside the marketing team and assist with the day-to-day execution of FundYourEdge's marketing initiatives.

Responsibilities include:

Assisting with social media posts, promotions, announcements, and campaigns Helping coordinate marketing content across Discord and social platforms Supporting promotional launches, giveaways, affiliate campaigns, and community events Assisting with basic copywriting in both English and Spanish Helping adapt marketing communications for our English- and Spanish-speaking audiences Monitoring comments, messages, and community responses Helping organize marketing tasks and ensuring deadlines are met Researching competitors, industry trends, and content ideas Communicating customer and community feedback to the marketing team Assisting the marketing department with additional projects as needed Required Qualifications Bilingual — must be fluent in both English and Spanish Strong written and verbal communication skills in both languages Ability to communicate professionally with customers in English and Spanish Strong organization and time-management skills Ability to handle multiple conversations and tasks simultaneously Comfortable learning new software and technology Ability to work independently and take initiative Strong attention to detail Professional judgment when dealing with customer disputes or sensitive situations Previous experience in customer service, Discord moderation, social media, or digital marketing is strongly preferred. Bonus Qualifications We would especially like to hear from candidates who have: Knowledge of futures trading Experience with a prop firm or trader evaluation company Familiarity with trading platforms or trading technology Previous experience working with trading communities Experience with affiliate or influencer marketing Experience creating social media or Discord content Basic knowledge of Canva or similar content-creation tools Who Will Succeed in This Role This position is a great fit for someone who enjoys wearing multiple hats. You may spend part of your day resolving customer tickets, another part interacting with traders in Discord, and another helping the marketing team prepare a promotion or announcement. We are looking for someone who doesn't simply wait to be told what to do. We value people who notice problems, communicate clearly, suggest solutions, and take ownership of their responsibilities. Because you will interact directly with our customers and community, professionalism, reliability, communication, and fluency in both English and Spanish are essential. Why Join FundYourEdge? FundYourEdge is growing quickly, which means this position has the opportunity to grow with the company. You'll work closely with multiple areas of the business and gain hands-on experience in customer experience, community management, digital marketing, and the futures trading industry. We are looking for someone who wants to become an important part of the FundYourEdge team—not simply someone looking to answer support tickets. How to Apply Please submit your resume along with a brief introduction explaining why you believe you would be a good fit for FundYourEdge. When applying, please include answers to the following questions: Are you fluent in both English and Spanish? Do you have previous customer support experience? Have you ever managed or moderated a Discord community? Do you have experience with social media or digital marketing? Do you have any experience or knowledge of futures trading or prop/trader evaluation firms? Why are you interested in working with FundYourEdge? FundYourEdge is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

Relocation assistance

Work Location:

Hybrid remote in Miramar, FL 33027