Game Customer Support Specialist (Social Slots) 武汉镜像科技有限公司 Laguna Hills, CA Job Details Contract $25.93 - $31.23 an hour 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Computer operation Customer communication Casino experience Computer literacy English Zendesk Computer skills Customer support

Full Job Description Job Title:

Game Customer Support Specialist (Social Slots)

Company:

Cendrix Interactive Technology LLC Location:

Hybrid (1‑2 days in‑office per week, rest remote. US‑based candidates only)

Employment Type:

Full‑

Time Bonus:

Performance‑based annual bonus About Us Cendrix Interactive Technology LLC is a fast‑growing mobile game studio focused on social slots for North American players. We are looking for a friendly, reliable Game Customer Support Specialist to join our hybrid team. Job Summary Provide day‑to‑day customer service for our social‑slots players. Answer player inquiries, resolve common in‑game issues, process tickets and collect player feedback. No complex strategy or heavy data analysis work required.

Hybrid schedule:

1‑2 days per week in‑office, remaining days remote from home. Responsibilities Respond to player support tickets via email / support system for social‑slots games Troubleshoot common player issues: account problems, missing rewards, purchase inquiries, gameplay questions Maintain friendly, clear communication with North‑American players Categorize and summarize player feedback and escalate to the product team Follow established support SOPs to resolve routine player cases Keep support records properly updated Requirements 1‑3 years customer service / game support related experience Basic computer skills, able to follow standard workflows Patient, service‑minded, good written English communication Able to work during US‑time‑zone business hours Must be able to come to office 1‑2 days every week Legally authorized to work in the United States Nice to Have Prior social slots / social casino game support experience Familiar with Zendesk or similar ticketing system Benefits Hybrid work model (1‑2 days in‑office, rest remote) Medical, dental & vision insurance 401(k) plan Paid time off & company holidays Equal Opportunity Employer Cendrix Interactive Technology LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Pay:

$25.93 - $31.23 per hour Expected hours: 30.0 per week

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Laguna Hills, CA 92653