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TS
TTEC SERVICES CORPORATION
Licensed Healthcare Insurance Agent - Remote USA
Career Insights for Healthcare Customer Service Representative
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What they do
A Healthcare Customer Service Representative responds to customer inquiries about healthcare and provides information about healthcare plans, providers, policies and coverage. Assists customers with questions about healthcare insurance and premiums. Keeps records of customer communications and transactions.
$36,985 / year median in the U.S.
-12% projected decline
Job Description
Job Description Help for Job Description. Opens a new window. •This position is offered through a "No-Fee Staffing Service " Your potential has a place here with TTEC's award-winning employment experience. As a Licensed Healthcare Insurance Agent working remotely, you'll be a part of bringing humanity to business. #experienceTTEC Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, IL,MT, or outside of the United States. Residents of Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll be Doing You'll be using the knowledge that you bring to the role by helping others and giving them peace of mind. Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. As a Licensed Healthcare Insurance Agent, on a typical day, you'll Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner Identify additional needs customers may have and help them to upgrade products or services What You Bring to the Role Current Health insurance license in your state of residence High speed internet (>25 mbps) Minimum six (6) months sales experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) Strong customer service orientation High school diploma or equivalent Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Continuing education paid by