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Kamps Pallets

National Sales Customer Service Representative

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in the U.S.

-9% projected decline

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Job Description

Kamps Overview:
Kamps is the leading full-service pallet company in the United States. We meet the needs of varied industries through innovative services that include: new pallet manufacturing, pallet recycling, and sustainable byproduct production (from pallets that cannot be reused). We believe the talented individuals that make up the Kamps team are our biggest asset. Here at Kamps we recognize and reward hard working individuals that consistently exceed expectations. We are excited for you to join our team and help us in achieving our mission of revolutionizing supply chains and serving our customers!
Summary:
Kamps is seeking a Customer Service Representative for our National Sales division. This person will manage customers' and pallet partners' accounts with Kamps, with a special emphasis on customer service. Kamps is looking to add to the National Sales team due to continuous growth in our business.
Essential Duties and Responsibilities:
Coordinate and manage partners and customer activity such as scheduling pallet orders, pickups etc. in assigned territory Following up on open sales and receive orders with partners and complete paperwork duties as assigned Provide reporting and sales data to account managers as needed Become familiar with Kamps systems and programs such as Microsoft Office, Great Plains, CRM & Quote Tool Solve problems in a timely and positive manner, for Kamps, customers and partners Perform other miscellaneous account and customer duties as assigned by management This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.
Qualifications/Skills:
Two years of experience in customer service, account management and/or combined preferred Able to communicate strongly, clearly and effectively in a friendly and professional manner Must be detail-oriented, organized, and thorough Ability to take initiative, problem solve, and multi-task Knowledgeable and proficient with Microsoft Office Prior experience with Microsoft Great Plains Dynamics is a plus
Job Type:
Full-time Pay:
From $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift
Work Location:
Remote

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance