A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
REQ_0000078839 Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .
JOB DESCRIPTION AND POSITION REQUIREMENTS
Penn State Transportation Services is hiring part-time Customer Service Representatives to assist with all aspects of the parking operation on campus, for this summer and beyond. Summer events include New Student Orientation, Spikes Baseball, Bryce Jordan Center events, Student Arrival, and camps and conferences.
Duties include:
Event operations, including sales, controlling access, and assisting during student arrival and departure. Assisting customers in campus parking decks with payments at pay-on-foot machines or at the entrances and exits. Answering intercom calls from campus parking decks. Answering phone calls or replying to customer emails, with the assistance of full-time staff. These positions mainly cover evening and weekend hours, but opportunities during the business hours exist as well. Scheduling is flexible, with no minimum hours or shift, but we are looking for candidates who are looking to work for 10-20 hours per week. Most hours are based around events, mainly on nights and weekends, but there are some daytime hours. Summer events include Spikes Baseball, New Student Orientation, Arts Fest, and many other small events. Fall and spring semester events include Men's and Women's Basketball, Men's Hockey, all Rec Hall athletic events, Football, Bryce Jordan Center Events, Spikes Baseball and more. Most work will be outside or within the campus decks. Starting pay is $14 per hour, with raises up to $16 for supervisory positions. Candidates do not need any experience, but we are looking for customer service and basic office skills.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines
