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Personal Lines Account Advisor
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on New Jersey data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$47,503 / year median in New Jersey
-6% projected decline
Job Description
Personal Lines Account Advisor at Hardenbergh Insurance Group Personal Lines Account Advisor at Hardenbergh Insurance Group in Cherry Hill, New Jersey Posted in 2 days ago.
Type:
full-time Hardenbergh Insurance Group Marlton, New Jersey, United States (Hybrid)
Now Hiring:
Account Advisor - Personal Insurance Are you passionate about helping people protect what matters most? We're looking for a driven and customer-focused Account Advisor (Personal Lines) to join our growing team in Marlton/Vineland, NJ . In this role, you'll work with qualified prospects, craft tailored insurance solutions, and build lasting client relationships-all while exercising independent judgment that directly impacts our business success.
What You'll Do:
Prospect & Client Engagement Respond to assigned prospects within 24 hours to deliver an exceptional first impression Work with a variety of lead sources including inbound calls, emails, website inquiries, referrals, marketing campaigns, carrier leads, and agency partnerships Gather and analyze client information to design customized insurance proposals Submit applications, manage carrier communications, present quotes, and bind coverage Leverage your industry expertise to identify smart, cost-effective solutions for clients Operational Excellence Track and report lead activity and outcomes Maintain accurate records in the Agency Management System in accordance with agency standards Support carrier consolidation initiatives when requested Ensure compliance with agency policies, procedures, and insurance carrier regulations Contribute to special projects and initiatives as assigned by leadership
Qualifications:
Minimum 2 years insurance experience NJ Property & Casualty Producer License (must obtain within 30 days of hire)
REQUIRED
Valid driver's license and auto liability insurance meeting HIG standards Must be able to commute to Marlton/Vineland, NJ Proficiency in Microsoft Office (Outlook, Word, Excel, etc.) Strong written and verbal communication skills Proven ability to analyze information, solve problems, and make sound decisions Why This Role? Direct impact on client satisfaction and agency growth Autonomy to make meaningful decisions Exposure to diverse insurance products and carrier relationships Collaborative, professional environment with opportunities to grow If you're detail-oriented, client-focused, and ready to take ownership of your work, we'd love to hear from you.
Send resumes to:
Shara D.
Richardson at:
srichardson@hig.net