Overview We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) to join our team. The ideal candidate enjoys helping people, communicates professionally, stays organized in a fast-paced environment, and can effectively coordinate between customers, technicians, property managers, and our office team. Responsibilities Answer incoming calls, emails, and customer inquiries. Schedule and dispatch HVAC service calls and maintenance appointments. Communicate with customers, technicians, tenants, and property managers. Provide appointment confirmations and follow up with customers. Follow up on estimates, approvals, maintenance, and pending work. Enter and maintain accurate customer and job information. Assist with invoicing, payments, and general office tasks. Help ensure customers receive excellent service from start to finish. Experience Customer service, office, dispatch, or HVAC experience preferred. Excellent communication and phone skills. Organized, dependable, and detail-oriented. Comfortable using computers, email, and scheduling software. HVAC industry experience is a plus. Bilingual English/Spanish is a plus. Join us today to be part of a vibrant team dedicated to delivering outstanding client experiences from the comfort of your home!

Pay:

From $17.00 per hour

Benefits:

401(k) Work from home

Work Location:

Remote