Position:

Remote Support Tech Location:

Austin, TX Compensation:

$27.00 /

Per Hour Benefits:

This position is eligible for medical, dental, vision, and 401(k).

Position Overview:

This candidate will be active in our client's Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required. Customer service skills, critical thinking, flexibility, and following processes are a must.

Range of Technical Skills:

AD/Azure experience MyApplications/Microsoft Experience MFA - Microsoft Authenticator - iPhone/Android in particular Outlook App on

Mobile Devices Technical Requirements:

1) Must have 2-3 years minimum in call center environment to be considered. 2) Must not only be familiar with Active Directory and Mic Azure but must know their way around it 3) Exchange to assist with email issues. 4) Exposure to remote support - enterprise level VPN experience. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request. IND 005-009