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Momentum Outreach Group
Verizon Customer Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Rhode Island data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,386 / year median in Rhode Island
-17% projected decline
Job Description
Join Momentum Outreach Group and Make an Impact Momentum Outreach Group is looking for a customer-focused Verizon Customer Representative to help deliver outstanding service while representing one of the nation's most recognized telecommunications brands. Whether you're beginning your career or looking for a new opportunity, we'll provide the training and support you need to succeed. As a Verizon Customer Representative, you'll assist customers with finding the right Verizon products and services while creating a positive and professional experience from start to finish. What You'll Do as a Verizon Customer Representative Welcome customers and provide knowledgeable information about Verizon products, services, and promotions. Learn about customer needs and recommend personalized wireless and connectivity solutions. Assist with new account enrollments, upgrades, service activations, and account support. Answer customer questions while providing exceptional customer service. Build lasting customer relationships through professionalism and effective communication. Accurately complete customer documentation and maintain account records. Participate in team meetings, ongoing training, and performance initiatives. What We're Looking For in a Verizon Customer Representative High school diploma or GED required. Customer service, retail, hospitality, or sales experience is a plus. Excellent communication and people skills. Positive attitude with a strong work ethic. Willingness to learn and thrive in a team environment. Reliable, organized, and motivated to achieve goals. What You'll Get Comprehensive paid training with no telecommunications experience required. Career advancement opportunities based on performance. Ongoing mentorship and leadership development. A welcoming and collaborative team culture. Competitive pay plus performance-based bonuses and incentives. Valuable experience in customer service, relationship management, and sales. Full-time employment with long-term professional growth opportunities. Take the first step toward a rewarding career with Momentum Outreach Group. Apply today to become our next Verizon Customer Representative and help customers stay connected with confidence.