Responsibilities:

• Provide exceptional customer service and support to clients via phone, email, and chat
• Assist customers with inquiries, complaints, and requests in a professional and timely manner
• Utilize Transportation Management system to track drivers and provide accurate information to vendors
• Collaborate with internal teams to ensure smooth transportation planning and execution
• Perform data entry tasks to update customer records and maintain accurate information in the system
• Use GPS tools to assist with route planning and optimization
• Maintain a high level of phone etiquette and professionalism when interacting with vendors
• Resolve customer issues and escalate complex problems to the appropriate department

Experience:

• Previous experience in a customer service role is preferred
• Familiarity with a transportation management systems is a plus
• Proficient typing skills with a high level of accuracy
• Strong problem-solving skills and ability to think critically in fast-paced situations
• Excellent communication skills, both verbal and written
• Ability to work independently as well as collaboratively in a team environment This position offers competitive pay, benefits, and opportunities for career growth.

If you are a motivated individual with excellent customer service skills and experience in transportation systems, we encourage you to apply.

Job Types:

Full-time, Part-time Pay:

$15.00

• $25.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person