Location:

EARLY BRANCH, SC

Employment Type:

FULL-TIME TEMPORARY, ONSITE

About Le Creuset At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story. The Recipe for

Success:

Role Summary The Consumer Service team is looking to add temporary employees from mid-September through December to work in a fast-paced environment in our Early Branch, SC, office. In this important role, you will primarily focus on answering and responding to inbound phone calls and tickets. If you enjoy multitasking, this position is for you! You will help to serve as part of our front line of communication, navigating resources and solving inquiries relating to consumer needs. Your cultivated knowledge will make you an informational support specialist. From handling consumer calls about our services to researching solutions to consumer needs, you will be a key part of the team in everything you do.

Ingredients:

Key Responsibilities Handle inbound phone calls and respond to customer inquiries submitted through Zendesk in a timely and professional manner. Manage and resolve customer inquiries submitted through Zendesk Support tickets. Research required information using available resources while adhering to the written procedure, guidelines, and resource tools. Provide accurate information regarding orders, product questions, returns, warranties, and shipping issues. Operate multiple computer software applications to search for resources tailored to meet customers' needs.

The Perfect Blend:

What We're Looking For 3-5 years direct consumer service experience in a Wholesale/Retail environment Must have a High School Diploma Must be proficient in using Microsoft applications, including operating multiple applications simultaneously Employ strong active listening skills while typing and conversing with customers and company personnel Communicate with a positive, professional, empathetic, and customer-focused demeanor Approach tasks with a results-oriented mindset to meet performance standards and achieve goals set by the Manager Work as a team player, interacting with personnel in all departments Why Join Our Table? At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments. Diversity and Inclusion Statement We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.