Job Summary Join our dynamic team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for every guest. In this lively role, you'll be the friendly face that welcomes visitors, assists with product inquiries, and ensures smooth transactions. Your positive attitude and excellent communication skills will drive customer satisfaction and foster a welcoming environment. This paid position offers an exciting opportunity to develop retail and customer service expertise while making a real impact on our guests' experience. Responsibilities Greet guests warmly and provide exceptional customer service to ensure a positive visit. Operate the point-of-sale (POS) system accurately for retail sales transactions, including cash register operations and cash handling. Assist customers with product demos, explaining features and benefits to enhance their shopping experience. Upsell products and services to meet sales goals while maintaining a friendly, non-intrusive approach. Manage stock levels by stocking shelves, organizing displays, and merchandising products to attract customer attention. Handle cashier duties efficiently, including processing returns, exchanges, and managing the cash drawer with precision. Maintain excellent phone etiquette when answering inquiries or providing information to customers over the phone. Support the team by supervising new staff or interns when necessary, sharing best practices in customer engagement and sales techniques. Stay knowledgeable about store products and current promotions to assist customers effectively. Requirements Previous retail sales experience or familiarity with retail environments is preferred. Strong communication skills in English; bilingual abilities are a plus for serving diverse customers. Experience with POS systems, cash register operations, and retail math for accurate transactions. Demonstrated ability to handle cash handling procedures responsibly and accurately. Excellent phone etiquette and customer service skills to create welcoming interactions. Ability to upsell products naturally while maintaining a focus on customer needs. Basic math skills for balancing cash drawers and processing transactions efficiently. Supervising experience is advantageous for supporting team leadership tasks. Knowledge of retail store merchandising, product demos, and stock management practices is desirable. Join us to deliver outstanding guest experiences through energetic service, detailed product knowledge, and a passion for helping others!

Pay:

$12.00 - $14.00 per hour

Benefits:

Employee discount

Work Location:

In person