Customer Service Representative

Overview At Redefined Pest Solutions, we are a locally owned, family-operated pest control company proudly serving Middle Tennessee. Our company has experienced rapid growth because of our commitment to exceptional customer service, strong core values, and protecting homes and businesses with honesty and professionalism. We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help foster positive relationships and promote customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills, enhance your office management abilities, and contribute to a vibrant team environment. Duties Respond promptly and courteously to customer inquiries via multi-line phone systems, email, or in person, ensuring each interaction is positive and productive Manage front desk responsibilities: scheduling appointments, billing, service concerns and maintaining a welcoming environment Utilize computer skills to update customer records, process transactions using FieldRoutes software, and perform data entry with accuracy Handle clerical tasks such as filing, proofreading documents, and organizing office supplies to keep operations running smoothly Support office management by assisting with calendar management, appointment scheduling, and general administrative support Maintain excellent phone etiquette while managing a busy multi-line phone system to direct calls efficiently Handle customer concerns with professionalism and empathy, build strong relationships with homeowners and clients, and follow up with customers after services when needed. Experience Previous office experience or administrative experience is highly preferred Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools Experience with FieldRoutes software is a plus Bilingual abilities are desirable to serve diverse customer needs effectively Demonstrated organizational skills with the ability to prioritize tasks efficiently and manage time effectively Clerical experience including data entry, filing, proofreading, and document management Familiarity with medical or dental receptionist duties or personal assistant experience is advantageous Excellent customer service skills with a focus on professional phone etiquette and support excellence Join us in creating a welcoming environment where customer satisfaction is at the forefront! This role offers meaningful work in a supportive setting that values your contributions. We're committed to fostering an inclusive workplace where your skills grow alongside your career.

Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person