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Community Bank

Inbound Contact Center Representative (Full-Time)

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Lexington, TN (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$35,731 / year median in Tennessee

+5% projected growth

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Job Description

Position:

Inbound Contact Center Representative (Full-Time)

Location:

Lexington, Tennessee Overview:

Join our team at Community Bank, where community and customer service come first. We are seeking a friendly and professional individual to assist our customers with their banking needs over the phone. As a full-time Call Center Representative, you will play a crucial role in ensuring our customers receive the highest level of service and are directed to the appropriate department or employee.

Responsibilities:

Answer inbound customer calls promptly and courteously. Assist customers with account inquiries, transactions, and resolving issues. Provide information on bank products and services. Follow up on customer requests and ensure satisfaction. Maintain accurate records of customer interactions. Adhere to bank policies and procedures.

Qualifications:

High school diploma or equivalent. Excellent communication and interpersonal skills. Ability to multitask and handle a high volume of calls. Basic computer proficiency. Customer service experience preferred. Strong problem-solving skills and attention to detail. Commitment to the values of community, integrity, and customer service.

Hours:

Full-time schedule, Monday-Thursday 8:00 until 4:00, and Friday 8:00 until 5:00

Benefits:

Competitive hourly wage. Comprehensive health, dental, and vision insurance. Paid time off and holidays. 401(k) retirement plan with employer match. Training and development opportunities. Friendly and supportive work environment. Opportunity to contribute to the local community and be part of a bank that values its customers and employees. to become a valued member of our team at Community Bank and help us deliver exceptional service to our customers!

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person