SUMMARY:

A Peoples Bank CSR is an entry-level position responsible for executing day-to-day banking activities, including the delivery of client-facing services and processing transactions, in coordination with the customer service function. The overall objective is to utilize banking knowledge to provide high quality customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serve as the first point of contact for Peoples Bank customers and provide a positive first impression through friendly and efficient customer service. 2. Receives savings deposits, pays withdrawals after verifying balance and signature; redeems U.S. Savings Bonds. Accepts tax deposits and various utility payments. 3. Responds to customers' inquiries as appropriate. 4. Adhere to bank policies, operational controls and regulatory procedures to ensure the safety and security of customer and bank assets. 5. Maintain working knowledge of client accounts as well as new and existing products and services offered. 6. Handles customer inquiries on bank products, services, and policies, opens new accounts, services current customer accounts, and researches and solves discrepancies in accounts and other customer problems as needed. 7. Assist customers with debit cards, wire transfers, internet banking, check orders, and address changes. 8. Assist customers who are victims of fraud.

OTHER DUTIES AND RESPONSIBILITIES

1) May be asked to train inexperienced personnel in teller functions. 2) Performs other duties and responsibilities as assigned.

POSITION REQUIREMENTS

Education - High School Diploma or GED Experience - Minimum of two (2) years banking or equivalent combination of education and/or related experience preferred.

COMPUTER SKILLS/EQUIPMENT USED

General office equipment: computer, printer, fax, copier, scanner, calculator, etc. Computer knowledge in a Windows environment. Basic knowledge in Microsoft Word and Excel. KNOWLEDGE, SKILLS and

ABILITIES

Ability to maintain confidential information. Strong interpersonal and teamwork skills. Ability to work on a variety of business, regulatory, and financial issues within pressure and time-sensitive periods. Effective time management skills, efficiency and ability to multi-task. Detail-oriented and strong analytical skills. Ability to interact and communicate effectively with employees and other contacts. Strong oral, written and presentation skills. Ability to work independently; exercise sound judgment; act objectively, yet create a sense of partnership with affiliate personnel; work collaboratively. Basic personal computing skills with strong knowledge of the Microsoft suite of applications (Word, Excel, PowerPoint). Ability to apply visual, comprehension, effective listening, problem solving, prioritizing, and organizational and customer/employee relations skills in the performance of all essential job functions. Ability to use general office equipment such as computer, phone, fax, copier, calculator, etc., with or without reasonable accommodation.

WORK ENVIRONMENT

Professional Courteous Fast-Paced

PHYSICAL ABILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak, hear, stand and use hands to grasp. The employee is frequently required to walk, sit, stoop, kneel, climb or balance. May be required to lift, carry or move and position items weighing up to 25 lbs. as necessary. Requires daily work on a computer for 6 hours or more viewing the screen and data input. Ability to move about the office to access file cabinets, office equipment, etc. Able to work in a fast-paced, multi-tasked environment.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person