Service Advisor Chip's Transmissions Sevierville, TN Job Details Full-time From $18 an hour 19 hours ago Benefits Paid time off Employee discount Professional development assistance Qualifications Customer communication Interpersonal skills Driver's License Attention to detail Organizational skills Mechanical knowledge Full Job Description Overview Join our dynamic automotive service team as a Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences and operational excellence. In this vital role, you will act as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring clear communication, accurate estimating, and seamless service delivery. Your mechanical knowledge and passion for automotive repair will help bridge the gap between technicians and clients, creating trust and satisfaction at every interaction. This position offers an exciting opportunity to grow within a fast-paced environment that values proactive problem-solving, sales acumen, and outstanding customer service. Responsibilities Greet customers warmly, listen carefully to their vehicle concerns, and accurately document service requests. Provide detailed estimates using automotive estimating software, including repairs for transmissions, transfer cases and clutches. Coordinate with technicians to prioritize repair orders based on urgency and resource availability; communicate estimated completion times clearly to customers. Maintain thorough documentation of all service activities, including service writing and client communication logs. Manage cash handling procedures accurately during payment processing; ensure all transactions are properly recorded. Follow up with customers post-service to ensure satisfaction and promote repeat business through excellent client communication skills. Skills Proven experience as a Service Advisor or in auto service management within a dealership or automotive repair shop. Basic knowledge of automotive including transmissions Excellent customer service skills with the ability to communicate technical information clearly and professionally. Sales-oriented mindset with experience in services that meet customer needs Ability to handle multiple tasks efficiently in a fast-paced environment; detail-oriented with strong organizational skills. Valid driver's license with a clean driving record; willingness to drive company vehicles if needed. Join us in delivering top-tier automotive care by combining your exceptional client interactions with our technical expertise! This role is perfect for motivated individuals eager to advance their career in auto service while making a tangible difference in customers' lives through quality repairs and personalized service. Commission and Bonus pay available for the right person.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off Professional development assistance

Work Location:

In person