POSITION DESCRIPTION

Job Title:

Customer Service Specialist Reports to:

Facility Manager FLSA Status:

Exempt Location:

Andrews Worksite Facility Summary Provide customers service in all aspects of customer relations regarding waste profiling, shipment authorization, waste receipt, reporting, and marketing. Ensures waste profile folders are complete and shipment requests are processed in a timely manner; assists with the administrative aspect of the shipment request approvals, assists with the collection and organization of required information for the manifest folders; assist with the completion of reports to customers on the status of waste streams in process; assists customers with ELITE training; responsible for maintaining excellent communication and working relationships with all customers and transporters of waste. While performing the duties of this job, the employee may receive occupational exposures to ionizing radiation that are As Low As is Reasonably Achievable (ALARA) and within regulatory limits. Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Works directly with customers and assists in activities relating to the profiling and transportation of radioactive/mixed waste and hazardous/non-hazardous waste to the WCS Facility
• Enters all required profile and pricing information into the electronic waste tracking system, helps coordinate the scheduling of incoming shipments with customers and operations and processes shipment request authorizations.
• Works with customers to help resolve manifest discrepancies and issues with non-conforming waste, and assists in the completion of the proper site documentation to ensure compliance with procedures;
• Assists in planning activities relating to the marketing and advertising of WCS and its service offerings;
• Works with operations, safety and other internal organization to ensure effective communication of waste shipping schedules, receipts, and implementation of requisite waste management services; Works with internal organizations to ensure compliance with permits and licenses.

May perform other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree (A.A.) or equivalent from two-year college or technical school in Environmental Science or a related area and two years of related experience; or four years of related experience working in a technical area for a hazardous waste treatment facility i.e., Laboratory, Customer Service, Treatment, Environmental Services, etc.; or equivalent combination of education and experience. Language Skills Ability to read and comprehend instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Project Management software; Spreadsheet software and Word Processing software. Other Skills and Abilities Demonstrated ability to communicate effectively with customers, co-workers and management personnel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may receive occupational exposures to ionizing radiation that are As Low As is Reasonably Achievable (ALARA) and within regulatory limits. The noise level in the work environment is usually quiet.

Job Type:

Full-time Shift:

Day shift Ability to

Relocate:

Andrews, TX 79714: Relocate before starting work (Required)

Work Location:

In person