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Germer Insurance Services

Personal Lines Customer Service Representative (Agent)

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Personal Lines Customer Service Representative (Agent) In-Person Position Only Germer Insurance Services 799 W. Hwy. 71, Bastrop TX We are looking for someone who can service an existing book of business and problem solve client related matters.
Job Responsibilities:
Provides service to clients' changing insurance needs by selling and servicing property and casualty insurance.
Insurance Agent Job Duties:
(included but not limited to the following) Maintains customer records by updating account information in agency management system. Develops a coordinated protection plan by calculating and quoting rates for coverage. Obtains underwriting approval by completing application for coverage. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs. Provides continuing service by processing changes and policy applications. Reassessing client needs. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Agent Skills and Qualifications:
Bachelor's degree or equivalent job experience. Requires a general agent's Property and Casualty license. Insurance experience is required. Type an average of 50 words per minute, Prospecting Skills, Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Client Relationships, People Skills, Product Knowledge, General Math Skills, Organization, Dependability, Statistical Analysis.
Job Type:
Full-time Pay:
$40,000.00 - $55,000.00 per year
Benefits:
401(k) matching Health insurance Paid time off Application Question(s): Required job experience
Experience:
insurance agent: 1 year (Required)
Work Location:
In person