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PointBank

Customer Care Banker-Call center (Bilingual English/Spanish)

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Texas data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

Explore Career

Job Description

Ready for a role that's more dynamic than just a traditional call center? Step into a position where every interaction matter. As a Customer Care Banker, you'll be the voice customers trust and the support our branches rely on. What you'll do: Help customers by phone with everything from balance questions to online banking guidance. Assist with fraud alerts, compromised cards, and customer education on scams. Provide support for Active/Live Teller. Answer incoming calls from customers and employees to assist with requests. Provide prompt, efficient, and friendly service in processing customers' transactions. Provide support to internal departments What you'll need: High school diploma or GED (required) English/Spanish speaking (required) Call Center Experience (preferred) Why You'll Love Working Here A growing company with real career opportunities A team that values creativity, ideas, and fresh thinking Strong community involvement we don't just market locally, we show up Apply on Indeed to reach our HR Team.
Job Type:
Full-time Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Experience:
Banking:
1 year (Preferred) Call center: 2 years (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance