A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
3: Mon 9-6, Tues 9-6, Fri 9-6, Sat 8-5, Sun 8-5 EST 1: Mon 10-7, Tues 10-7, Fri 10-7, Sat 8-5, Sun 8-5 EST 1: Tues11-8, Wed11-8, Thurs11-8, Fri 11-8, Sat 8-5 EST Job Summary The Associate Analyst Bank Fraud Support position handles incoming calls to assess various situations and identify risks. You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against client. This requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each finding. The Work Itself Perform a series of reviews utilizing various tools and reports to identify potentially fraudulent activities on new/existing Bank Deposit accounts. Thoroughly research incidents and/or allegations and interact with other departments of Bank, Risk, Compliance and Legal. Some interaction may be necessary with other companies or local, state, and federal authorities. Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers. Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Bank departments. Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate. Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts. Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures. The Skills You Bring 1+ year of experience in retail branch banking - Bank Fraud Preferred 1+ year of experience in Customer Service/Call Center environment (Preferred) Knowledge of fraudulent banking transactions strongly recommended Experience with Salesforce, WebCSR, FraudNet and/or LexisNexis Strong written and verbal communication skills. Effective time management and organizational skills Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
