CSR and Data entry - HVAC Garland Heating and Air Garland, TX Job Details Full-time $15 - $20 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Teamwork Computer literacy Filing Administrative experience High school diploma or

GED HVAC IT

support Accounting Office experience Full Job Description Customer Service & Administrative Support Specialist Full-Time / Part-Time Garland Heating & Air Conditioning (GHAC) / Excel Air LLC Garland, Texas Position Summary Garland Heating & Air Conditioning (GHAC) is seeking a dependable, organized, and technology-savvy Customer Service & Administrative Support Specialist to support our growing HVAC operations. This is a versatile position that combines HVAC customer service, basic IT/technology support, accounts payable data entry, and general administrative responsibilities . The ideal candidate is comfortable working in a fast-paced small-business environment and is willing to assist across multiple departments as priorities change. This position may be structured as either full-time or part-time , depending on the candidate's experience and availability. Key ResponsibilitiesHVAC Customer Service / CSR Answer incoming customer phone calls in a professional and courteous manner. Assist customers with scheduling HVAC service, maintenance, and repair appointments. Make outbound calls to existing and prospective customers for service follow-ups, maintenance reminders, and other customer service initiatives. Enter and maintain accurate customer, job, and service information in the company's HVAC/service management software. Assist with customer questions regarding appointments, service status, invoices, and general account information. Coordinate with dispatchers, service technicians, project staff, and management as needed. Follow up with customers after service calls when requested. Maintain professional communication and provide a high level of customer service. IT & Technology Support Provide basic first-level technology support to office and field employees. Assist with computers, printers, scanners, mobile devices, email accounts, and other office technology. Assist employees with software access, passwords, user accounts, and basic troubleshooting. Help troubleshoot common issues involving Microsoft 365, Windows, printers, mobile applications, and company software. Coordinate more complex IT issues with outside IT vendors or technical support providers. Assist with setting up computers, phones, email accounts, and software access for new employees. Maintain basic records of company-issued technology and equipment. Accounts Payable / Accounting Support Enter vendor bills and invoices accurately into QuickBooks or other accounting systems. Review invoices for appropriate vendor, customer/project, account, and supporting documentation. Assist with matching invoices to purchase orders, receipts, or other supporting records. Maintain organized electronic records of invoices and accounting documentation. Assist the Accounting Department with vendor inquiries and documentation. Assist with credit card receipt collection, coding, and reconciliation support. Perform basic accounting data entry and other accounting-related administrative tasks as assigned. This position provides accounting support and is not responsible for independently approving payments or releasing company funds unless specifically authorized by management. Administrative Support Scan, organize, upload, and maintain company documents and electronic files. Assist with data entry, spreadsheets, reports, and document preparation. Maintain accurate customer, vendor, employee, and project information in company systems. Assist with certificates, licenses, vendor documentation, and other administrative records. Assist management and other departments with administrative projects as needed. Maintain confidentiality of company, employee, customer, and financial information. Perform other administrative and operational duties as assigned. Qualifications High school diploma or equivalent required; college coursework or degree preferred. Prior experience in customer service, office administration, accounting support, or a similar position preferred. HVAC, construction, home-service, or service-industry experience is a strong plus. Experience with QuickBooks Online/Desktop preferred. Comfortable using Microsoft Outlook, Excel, Word, and Microsoft 365. Strong general computer and technology skills. Ability to learn new software and troubleshoot basic technology issues. Strong verbal and written communication skills. Professional and courteous telephone manner. Strong attention to detail and accuracy. Ability to prioritize multiple responsibilities and switch between tasks throughout the day. Dependable, organized, and able to work with limited supervision. Ability to handle confidential financial, employee, and company information appropriately. Preferred Experience Experience with one or more of the following is particularly helpful: HVAC or construction industry HVAC customer service or dispatch Housecall Pro or similar field-service software QuickBooks Accounts payable Microsoft 365 Windows computers and basic IT troubleshooting Customer database/CRM systems Excel spreadsheets and reporting Work Schedule Full-Time or Part-Time Scheduling may be flexible based on company needs and candidate availability. Candidates should generally be available during normal business hours. What We Are Looking For This position is best suited for someone who enjoys wearing multiple hats. On any given day, the employee may assist a customer with an HVAC service request, troubleshoot an employee's computer issue, enter vendor invoices into QuickBooks, update a spreadsheet, organize company records, or assist management with another administrative project. We are looking for someone who is resourceful, dependable, technology-comfortable, detail-oriented, and willing to help wherever needed . About GHAC Garland Heating & Air Conditioning is a long-established HVAC company serving the Dallas-Fort Worth area. We provide commercial, industrial, and residential HVAC services and value professionalism, responsiveness, teamwork, and excellent customer service. Employment is subject to company hiring requirements, which may include a background check and drug screening.

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

IT support: 2 years (Preferred)

CSR:

2 years (Required)

HVAC:

2 years (Preferred)

Accounting:

2 years (Required)

Work Location:

In person