Manufacturing- Customer Service Representative ONA Polymers LLC Garland, TX Job Details Full-time 6 hours ago Qualifications Customer communication Customer returns handling Spreadsheets ERP systems Word embeddings High school diploma or GED Client database systems Productivity software

Full Job Description Description:

Customer Service Representative Location:

Garland, TX Schedule:

Monday-Friday Overview ONA Polymers LLC is seeking a detail-oriented Customer Service Representative to support our Garland team. This role requires strong multitasking ability, sound judgment, and a proactive, team-focused mindset. The ideal candidate is comfortable working with ERP systems and thrives in a fast-paced environment. Key Responsibilities Communicate product information and provide order status updates to customers Process and validate customer return requests Support Operations, Production, and Sales with customer service needs Investigate, document, and resolve customer complaints in a timely manner Maintain accurate customer records in Macola and WiSys Handle incoming calls and process customer orders using ERP systems Review inventory to ensure accurate order entry and confirmation Use professional, positive communication with customers and internal teams Perform general administrative tasks (reports, documentation, etc.) Contribute to team goals and support a positive work environment

Requirements:

Qualifications High school diploma or GED required Bachelor's degree preferred 1-3 years of customer service experience (non-retail/food service preferred) Experience with ERP/database systems (Macola/WiSys a plus) Proficiency in Microsoft Word and Excel Skills & Competencies Strong verbal and written communication Excellent organizational and problem-solving skills High attention to detail Ability to manage multiple priorities effectively Team-oriented with a proactive attitude Bilingual (Spanish) preferred but not required Additional Requirements All applicants must successfully complete the interview process, background check, and drug and alcohol screening as a condition of employment. Equal Opportunity Statement ONA Polymers LLC is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace.