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City of Huntsville, TX

City Hall Guest Services Representative

Pay: $15.26–$17.27/hr
Posted: 6 weeks ago
Location: Huntsville, TX (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/26/2026

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Department Finance Location City Hall Salary $15.26 - $17.27 an hour Open Date 07/30/2026 Close Date 08/14/2026 Description
GENERAL PURPOSE
Job Description:
The City Hall Guest Services Representative will be the face of the building, manage the front desk, along with performing essential administrative tasks. This position will handle incoming communications from the public and staff.
DUTIES AND RESPONSIBILITIES
Greet and welcome guests upon arrival at the office. Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls. Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures). Provide basic, accurate information in person and via phone/email. Helping the staff with day-to-day work as needed. Processing all incoming and outgoing mail. Requirements and Skills Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g., fax machines and printers). Customer Service attitude and appearance. Solid written and verbal communication skills. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. High school diploma or equivalent; further training in office management is beneficial. Education and Experience High school diploma. A minimum of one (1) year of clerical experience. A minimum of one (1) year of cash handling experience. Proficiency with Microsoft Office programs (Word, Excel, PowerPoint).
Required Licenses or Certifications:
A valid Texas Driver's License and acceptable driving record.
Exempt :
No Type :
FT Employee Department :
Finance Location :
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