Department Finance Location City Hall- Utility Billing Salary $16.34 - $18.49 an hour Open Date 07/29/2026 Close Date 08/05/2026 Description Job Description The objective of the Utility Billing Customer Service Representative is to provide prompt and accurate service and information to customers regarding billing collections requests for credits requests for new service disconnects and transfers of service. This position receipts utility account payments and monies collected by other City departments. The Utility Billing Representative provides customers with the highest quality customer service possible at all times. Job Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification; only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional; position-specific duties. Responds to customer inquiries on a daily basis covering all aspects of utility accounts by telephone; in person and by mail and email. Processes applications for new service; schedules disconnects and service transfers; requests for re-reads; etc. and resolves billing discrepancies. Obtains and provides accurate information to customers regarding service requests. Establishes and maintains superior customer relationships. Analyzes customer accounts; checking for accuracy in services charged and billing calculation. Calculates billing adjustments when appropriate; for example; misreads; leaks; etc. Prepares service orders as requested by customers and/or office personnel. Responds to customer requests for information about the City and its services. Receives utility bill payments from customers in the form of cash; check/money orders and credit cards. Receipts monies collected by other departments. Balances cash drawer daily to detail report and prepares daily bank deposits. Runs routine reports from utility billing software system. Performs end-of-day process in computer system to post payments and balance all monies collected to system reports. Performs computer maintenance on utility accounts by entering address changes; service charges; etc. Processes payments received in the mail and night deposit drop. Processes returned checks/drafts by contracting customer regarding collection of the returned item; entering the charge back to the utility account and receiving the payment for the item. Bills for the finaled utility accounts; monitors unpaid balance accounts; prepares and sends letters as necessary to collect and write-off uncollectable accounts. Maintains utility accounts secured by Contract of Guaranty by sending letters informing cosigner of unpaid balance due and prepares documents to transfer outstanding balances to cosigner utility account as needed. Identifies utility service applicants who have delinquent balances from previous accounts.

MINIMUM QUALIFICATIONS

Education and Experience:

High school diploma or equivalent. Minimum of one (1) year experience cash handling/receipting and other forms of payment. Minimum of one (1) year experience front line customer service (dealing directly with the public)

Required Licenses or Certifications:

A valid Texas Driver's License and acceptable driving record. Required Skills & Abilities Ability to cooperate with staff; elected officials and the public. Ability to operate office machines; such as computers; printers; calculators; fax machines; etc. Ability to maintain a professional manner when dealing with internal and external customers. Ability to read; comprehend and retain City and State policies and legislation; i.e. City ordinances; procedure manuals; Code of Ordinance and Office Procedures. Ability to meet deadlines both internally and externally. Ability to participate as a team player; in support of utility billing and the City organization as a whole. Proficiency with Microsoft Word; Excel; Internet Explorer and Gmail. Must be extremely detail oriented. Experience with customer service etiquette and practices. Reasoning Abilities Ability to plan work and establish priorities. Ability to respond to complaints and grievances. Ability to define problems and handle a variety of job-related situations. Ability to think quickly; maintain self-control and adapt to stressful situations. Language Abilities Ability to communicate clearly in both written and verbal form. Mathematical Skills Ability to calculate basic mathematical calculations (addition; subtraction; multiplication; division) without the aid of a calculator. Physical Demands /

Work Environment:

The physical environment and the work environment described are representative of those that must be met by an employee to successfully perform the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical Environment The duties of this job include physical activities such as climbing; reaching; standing; walking; pushing; pulling; lifting; talking; hearing/listening; seeing/observing; and repetitive motions. Specific vision abilities required by this job include close; distance; and peripheral vision; depth perception; and the ability to adjust focus. Work Environment Job is performed in an office setting. Time pressure (frequent rush jobs; urgent deadlines; etc.). Working with distractions (telephone calls; interruptions; disturbances). Repetitive activities (performance of the same physically demanding activity). Unpleasant social situations (necessity of dealing with irate or disturbed individuals). May work in an environment with intense or continuous noise. Professional environment; focusing on financial reports; procedures and customer service. Workspace may be awkward and/or confining.

Exempt :

No Type :

PT Employee Department :

Finance Location :

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