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MT
Matheson Tri-Gas
Customer Service Representative - Kerrville TX
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Position Summary Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. SALARY $24.00
- 26.
- High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
- Excellent customer service skills. Ability to establish and manage customer relationships
- Ability to work independently and under some pressure to meet deadlines.
- Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to learn MTG's business/product types/organization/transaction systems
- Excellent Telephone Communications Skills
- Excellent Organizational Skills
- Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).
Physical Demands:
Stationary Position- Frequently Move/Traverse
- Frequently Stationary Position/Seated
- Occasionally Transport/Lifting
- Occasionally Transport/Carrying
- Occasionally Exerting Force/Pushing
- Occasionally Exerting Force/Pulling
- Occasionally Ascend/Descend
- NA Balancing
- NA Position Self/Stooping
- Occasionally Position Self/Kneeling
- Occasionally Position Self/Crouching
- NA Position Self/Crawling
- NA Reaching
- Frequently Handling
- Frequently Grasping
- NA Feeling
- NA Communicate/Talking
- Constantly Communicate/Hearing
- Constantly Repetitive Motions
- Occasionally Coordination
- Frequently Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.