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Ward's Dog Training

Customer Relationship Specialist

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.
Compensation:
$15 - $20 hourly
Responsibilities:
Respond to customer inquiries, product and service questions, and customer complaints Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction Provide thorough follow-ups to customer interactions, ensuring customer satisfaction Ensure customer account information is up-to-date
Qualifications:
Excellent active listening, interpersonal, and communication skills High school diploma, G.E.D. or equivalent Previous work in a customer-facing position About Company You'll be part of a high-achieving, fast-growing business with huge opportunities for personal and professional growth You'll have the freedom to flex both your organizational superpowers and creative energy Your voice matters—you'll help build systems, processes, and content that shape the future of our company No two days are the same—you'll stay challenged, inspired, and valued