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A
adecco
CWR Customer Service Rep I
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Adecco is hiring immediately for a Customer Service Representative/Dispatcher position in Schertz, TX. Weekly pay starting at $16.00 p/hr. This is an opportunity that will give you valuable experience to enhance your career.
SHIFT DETAILS
Rotating shifts: Monday -Saturday with a scheduled day off. The shifts are 7:00 am-3:30 pm; 9:00 am - 5:30 pm; and 12:00 am - 8:30 pm. As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience What your day-to-day will look like:- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders What youll need to excel: At a minimum, youll need:
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Itd be great if you also have:
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers.