Warehousing & distribution

Customer service agent

CUSTOMER SERVICE AGENT.

pharr, texas

Posted 2 days ago

Closes 9/30/2026 Job details Summary Spherion

$14.00 - $15.00 per hour

Temp to Perm

8:00 AM - 5:00 AM

Industry

warehousing & distribution (Transportation and Material Moving Occupations)

Reference number

S_180069

Spherion is seeking a proactive and detail-oriented Customer Service Representative to join a logistics client in Pharr, TX., area. In this role, you will serve as the primary point of contact for clients, managing freight transactions from end-to-end. The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. CSR is expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Responsibilities:

Oversee, coordinate, and follow up on shipments from origin through final delivery across applicable transportation modes.

Maintain regular communication with customers, providing timely updates, tracking information, and status reports regarding their freight. ...

Actively monitor shipments for potential delays, operational exceptions, or critical disruptions, taking immediate corrective action to minimize impact.

Partner effectively with external vendors and internal teams?including carriers, warehouses, customs brokers, and operations?to ensure seamless execution.

Troubleshoot and resolve shipment inquiries, delivery discrepancies, and customer concerns efficiently and professionally.

Prepare any reports concerning customer service as required by supervisors.

CSR?s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.

Working hours:

8:00 AM - 5:00

AM Skills:

Excellent verbal and written communication skills with a strong customer-first approach.

Strong analytical and critical-thinking abilities to manage shipment exceptions under tight deadlines.

High level of organizational skill and accuracy when tracking multi-step shipment processes.

Familiarity with logistics tracking software, TMS (Transportation Management Systems), and standard office tools (Microsoft Excel, Outlook, Word). per month).

Education:

High School Experience:

1-4 years

Qualifications:

• 1-3 Yeas warehouse/logistic experience and Customer Service
• Prior experience in logistics, freight forwarding, supply chain, or customer service preferred.
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi-task
• Effective communication skills

Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. online today at www.spherion.com/apply to submit your application. Once completed, call our recruiting team directly at (956) 964-2980 to confirm your submission and fast-track your application! Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more

key responsibilities Oversee, coordinate, and follow up on shipments from origin through final delivery across applicable transportation modes.

Maintain regular communication with customers, providing timely updates, tracking information, and status reports regarding their freight.

Actively monitor shipments for potential delays, operational exceptions, or critical disruptions, taking immediate corrective action to minimize impact.

Partner effectively with external vendors and internal teams?including carriers, warehouses, customs brokers, and operations?to ensure seamless execution.

Troubleshoot and resolve shipment inquiries, delivery discrepancies, and customer concerns efficiently and professionally.

Prepare any reports concerning customer service as required by supervisors.

CSR?s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. experience 1-4 years skills Excellent verbal and written communication skills with a strong customer-first approach.

Strong analytical and critical-thinking abilities to manage shipment exceptions under tight deadlines.

High level of organizational skill and accuracy when tracking multi-step shipment processes.

Familiarity with logistics tracking software, TMS (Transportation Management Systems), and standard office tools (Microsoft Excel, Outlook, Word). per month). qualifications 1-3 Yeas warehouse/logistic experience and Customer ServicePrior experience in logistics, freight forwarding, supply chain, or customer service preferred.

Strong attention to detail accuracy and accomplish job task in a timely manner.

Ability to perform duties with minimal supervision or guidance.

Ability to multi-taskEffective communication skillsMust be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. education High School share this job.

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Get in touch. We are here to help you with your questions. Saucedo,Francisco

franciscosaucedo@spherion.com