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City of Richmond, Texas

Customer Service Technician

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Customer Service Technician City of Richmond, Texas - 2.0 Richmond, TX Job Details Full-time From $19.59 an hour 1 day ago Qualifications High school diploma or GED Non-CDL Class C Full Job Description At the City of Richmond, we honor our history and maintain an open mind to new ideas and ways of maintaining and improving our service levels. The City is looking for employees who are committed to public service and possess a willingness to be challenged. The Utility Department is currently recruiting for "Customer Service Technician ".
SUMMARY OF DUTIES
Under general supervision, the Customer Service Technician works with the crew to repair and maintain the City's water and sewer system. Responsible for field assessment; occasional service connects and disconnects; minor valve and manhole maintenance; cleaning and televising sewer lines; recommends methods for correcting problems that are the property owner's responsibility.
MINIMUM QUALIFICATIONS
Formal Education:
High school diploma or equivalent GED. Training (License and/or Certification): Valid Class "C" Texas Driver's License TCEQ Class C distribution desired or should be obtained within 2 years of employment. TCEQ Class II wastewater collection license desired or should be obtained within 4 years of employment.
ADDITIONAL INFORMATION
Qualified applicants may view the full job description below and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and/or training required, your application may not be accepted. Offers of employment are contingent upon the results of a pre-employment-controlled substance screening, physical examination, education verification, background check, which may include a criminal history report, driver's license verification, State fingerprint screening, and/or credit history check. This position is open until filled with the first review of applications on Friday, August 14, 2026. Please note this posting may close at any time.