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PP
Pappy's Pet Lodge
Guest Services Representative
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
We are seeking full-time Guest Services Representatives, who are vital to our company's success. Our customer service reps are the face of our company, handle our clients with exceptional customer service, and keep our customers coming back!
Job requirements/specifics:
- Variable hours employment (between 35-40 hours per week)
Available:
6:45am- 7pm daily, weekends and holidays required
- Very reliable transportation
- Must be comfortable with pets and dogs of ALL sizes
Technology Requirements:
basic computer skills i.e. Word, Excel, Email- Duties include: Checking pets in and out for lodging, daycare, and grooming; Professional and friendly communication with customers and veterinarians via phone, in person, and email; Making reservations; Working in kennel when needed; Caring for pets
- cleaning, walking, feeding, and interacting; managing dogs of all temperaments, some dog baths
- Personality requirements: Upbeat, go-getter, organized, strong multi-tasker, works well individually or in a team environment, reliable
- Training provided
- Starting pay: $14 per hour.
- Opportunities available for advancement within the company