Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details
Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

City of Garland, TX

Bilingual Customer Service Representative (TEMP)

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Texas data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

Explore Career

Job Description

Summary Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

Pay Range:

$15.54

•$19.25 ( Depending on qualifications and experience)

Work Schedule:

Monday through Friday 7:00AM

•5:30PM and Saturday 7:00AM

•3:00PM. Staff is rotated to work on some Saturdays. This is a temporary position (full-time hours) and the potential to transition into a permanent position with the City. Essential Duties and Responsibilities Process customer transactions utilizing specialized scale software. Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste. Conducts charge, check and cash customer transactions. Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety. Provide entry level day-to-day administrative and business support. Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel. Ensures customer compliance with facility rules and notifies supervisors of violations as necessary. Prepare and maintain office files, including office filing Collect and organize data to generate reports, presentations, and assist with research and projects. Maintain department accounting records including invoices, expenses and office supply orders. May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers. Minimum Qualifications High School Diploma or General Equivalency Diploma (G.E.D.) Up to 1 year related experience Must be fluent in both English and Spanish Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Work Environment This position is based in a landfill scale house and involves a combination of customer-facing service and administrative work. Employees regularly interact in person with residents, contractors, and commercial customers while also performing desk-based tasks.

Preferred Qualifications Education/ Experience:

Up to 1 year advanced study or training beyond the high school level 1-2 years administrative experience

Knowledge, Skills & Abilities:

Basic skills in PC and systems application Good customer service and telephone etiquette skills Good organizational skills Good oral and written communications skills Ability to multitask Ability to adapt to various working environments Ability to work independently and/or in a team environment Ability to work under close supervision Bilingual Licenses and Certifications Valid Class C Texas driver's license Physical Requirements / Work Environment The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.

Pay:

$17.00 per hour

Work Location:

In person