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CW
Cricket Wireless
Customer Service/Sales Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Overview We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and driving sales through effective communication and relationship-building. The ideal candidate will possess strong interpersonal skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Responsibilities Provide outstanding customer service by addressing inquiries and resolving issues promptly and professionally Engage with customers through outbound calling to promote products and services Maintain accurate records of customer interactions and transactions through data entry Assist clients with product selections, ensuring they receive the best solutions for their needs Utilize Microsoft Office applications to manage information and communicate effectively Demonstrate excellent phone etiquette while handling customer calls Collaborate with team members to enhance client services and improve overall customer satisfaction Analyze customer feedback to identify trends and areas for improvement Experience Previous experience in customer service or sales is preferred, with a focus on client services Bilingual or multilingual skills are highly desirable, particularly in English and other languages Familiarity with call center operations is a plus, along with experience in outbound calling Strong computer skills, including proficiency in Microsoft Office applications Excellent communication skills, both verbal and written, with a keen attention to detail Ability to handle cash transactions accurately and efficiently Typing proficiency is essential for effective data entry Join our team today and contribute to creating exceptional experiences for our customers while advancing your career in a supportive environment!