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Branch Services Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
More Like This
Salary Not Available
Position range in Smith County $30k - $99k Per Year Branch Services Representative
(Confidential)
Occupation:
Financial Specialists, All Other
Location:
Tyler, TX - 75703
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift
Posted:
08/27/2026
Positions available: 1
Source:
WorkInTexas
Web Site:
WorkInTexas
Onsite /
Remote:
Work onsite all of the time
Updated:
08/30/2026
Expires:
09/26/2026
Job #: 17061934
Job Requirements and Properties
Help for Job Requirements and Properties. Work Onsite
Full Time Education
High School Diploma or Equivalent Experience
36 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Shift
Day Shift Public Transit
Available Benefits Help for . As our Branch Services Representative, you'll be at the heart of our customer experience, building meaningful relationships that result in comprehensive financial solutions. You'll lean into your natural ability to connect with others as you guide customers toward their financial goals, all while maintaining precise attention to detail in every transaction. You'll thrive in our environment where each day brings new opportunities to not only collaborate with customers, but across departments to enhance customers' financial wellbeing. Join us at Texas Bank & Trust as our Branch Services Representative, where your enthusiasm for helping others will deliver exceptional banking experiences. What you'll need to be our
Branch Services Representative:
High school diploma or GED required, with some College experience preferred
Previous experience in a customer-facing and solutions-based role
Knowledge of basic math calculations, especially in relation to cash, bills, etc.
Basic computer and typing skills including MS Office, Word, and Excel
Collaborative and solutions-oriented communication skills
Ability to read and understand regulations and procedures; uses grammatically correct and clear communication
Ability to effectively utilize resources available to accurately and efficiently solve problems
Cash handling experience, preferred
Spanish-speaking skills are a bonus, though not essential for the role
A service-oriented relationship builder with an efficient and precise work ethic What you'll do as the
Branch Services Representative:
deposit and teller transactions with precision and accuracy
Foster customer loyalty through personalized needs assessment and continued service to guide customers toward their financial goals
Enhance customer value by identifying potential service opportunities, collaborating across departments to ensure a comprehensive approach to financial solutions
Protect bank assets by diligently potential fraud and adhering to security and compliance protocols
Maintain a high level of up-to-date knowledge on bank products, procedures, services, and technology to enhance customer experience Who we are: At Texas Bank and Trust (https://www.texasbankandtrust.com/), we commit to providing exceptional financial solutions for our customers and communities. We take pride in being an East Texas owned, independent bank, and are always looking for great people to join our team in making a difference in the lives of our neighbors and the economic well-being of Texas communities.
Benefits
- Dental Insurance