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(Confidential)

Branch Services Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Texas data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

More Like This

Salary Not Available

Position range in Smith County $30k - $99k Per Year Branch Services Representative

(Confidential)

Occupation:

Financial Specialists, All Other

Location:

Tyler, TX - 75703

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

08/27/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

08/30/2026

Expires:

09/26/2026

Job #: 17061934

Job Requirements and Properties

Help for Job Requirements and Properties. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

36 Month(s) Schedule

Full Time Job Type

Regular Duration

Permanent Employment Shift

Day Shift Public Transit

Available Benefits Help for . As our Branch Services Representative, you'll be at the heart of our customer experience, building meaningful relationships that result in comprehensive financial solutions. You'll lean into your natural ability to connect with others as you guide customers toward their financial goals, all while maintaining precise attention to detail in every transaction. You'll thrive in our environment where each day brings new opportunities to not only collaborate with customers, but across departments to enhance customers' financial wellbeing. Join us at Texas Bank & Trust as our Branch Services Representative, where your enthusiasm for helping others will deliver exceptional banking experiences. What you'll need to be our

Branch Services Representative:

High school diploma or GED required, with some College experience preferred

Previous experience in a customer-facing and solutions-based role

Knowledge of basic math calculations, especially in relation to cash, bills, etc.

Basic computer and typing skills including MS Office, Word, and Excel

Collaborative and solutions-oriented communication skills

Ability to read and understand regulations and procedures; uses grammatically correct and clear communication

Ability to effectively utilize resources available to accurately and efficiently solve problems

Cash handling experience, preferred

Spanish-speaking skills are a bonus, though not essential for the role

A service-oriented relationship builder with an efficient and precise work ethic What you'll do as the

Branch Services Representative:

deposit and teller transactions with precision and accuracy

Foster customer loyalty through personalized needs assessment and continued service to guide customers toward their financial goals

Enhance customer value by identifying potential service opportunities, collaborating across departments to ensure a comprehensive approach to financial solutions

Protect bank assets by diligently potential fraud and adhering to security and compliance protocols

Maintain a high level of up-to-date knowledge on bank products, procedures, services, and technology to enhance customer experience Who we are: At Texas Bank and Trust (https://www.texasbankandtrust.com/), we commit to providing exceptional financial solutions for our customers and communities. We take pride in being an East Texas owned, independent bank, and are always looking for great people to join our team in making a difference in the lives of our neighbors and the economic well-being of Texas communities.

Benefits

  • Dental Insurance