Parts associate / Service writer

BROADWAY POWERSPORTS

Tyler, TX Job Details Full-time $35,000 - $45,000 a year 3 days ago Benefits Health insurance Employee discount Qualifications Professional networking Service writing Sales negotiation Maintenance inventory management Customer relationship building Phone communication Writing skills Client rapport building Order fulfillment management Organizational skills Logistics order management Client interaction via phone calls Full Job Description Job Overview Join our dynamic team at Broadway Powersports as a Parts Associate / Service Writer, where you'll be the vital link between our customers and our powersports service department. This energetic role combines parts sales with customer-focused service writing, ensuring seamless communication and efficient operations. You'll thrive in a fast-paced environment, leveraging your powersports knowledge and exceptional communication skills to deliver outstanding service and support customers needs. Your enthusiasm and organizational skills will help drive customer satisfaction and operational excellence every day. Duties Assist customers by identifying their parts needs accurately and efficiently, providing expert advice on suitable options. Process sales transactions with precision, handling cash, credit, and other payment methods while maintaining excellent cashiering standards. Write detailed service reports, repair orders, and customer communications to ensure clarity and transparency throughout the service process. Coordinate order fulfillment for parts requests, ensuring timely delivery to support repairs and maintenance services.. Provide exceptional customer service by addressing inquiries via phone or in person, demonstrating strong communication skills and professionalism at all times. Requirements Previous dealership experience is highly preferred; familiarity with powersports, and maintenance is a plus. Strong organizational skills with the ability to manage inventory control and order fulfillment efficiently. Excellent communication skills in multiple languages; bilingual abilities are highly desirable to serve diverse customer needs. Exceptional phone etiquette, negotiation skills, and a customer-first mindset to foster positive relationships with clients. Join us if you're passionate about the powersports industry.

Pay:

$35,000.00 - $45,000.00 per year

Benefits:

Employee discount Health insurance

Work Location:

In person