Customer Support Specialist Tesla Motors, Inc. paid holidays, flex time, 401(k) United States, Utah, Draper Sep 09, 2026

What to Expect Tesla is looking for a Tesla Support Specialist to work onsite in Draper, UT on one of the most progressive vehicle brands in theworld. This position requires a high-level customer and employee interaction,so the ideal candidate will require a strong level of customer service skillsand experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintainsexcellent working relationships with Tesla Owners and various internaldepartments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles.

Candidates will thrive in both an independent and team environment. Training starts 11/9/26 What You'll Do

Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers

Review and assess customer concerns for possible troubleshooting and remote diagnostics

Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team

Provide an exceptional experience to our customers on a day to day basis

Accurately record issues and data into CRM / Vehicle Support System What You'll Bring

Minimum 2 years of relevant work experience Excellent written and oral communications skills with exceptional customer service skills

Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM - 10 PM Mon-Sun)

Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems

Ability to follow oral and written instructions with attention to detail

Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals

Effectively handle multiple priorities, organize workload, and meet deadlines

Valid US Driver's License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson's License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination

Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program