Customer Support Specialist EverLights - 2.4 Lindon, UT Job Details Full-time $18 - $22 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Qualifications Email customer support Customer service Firmware Managing clients in a customer support role Customer support HubSpot Email support Full Job Description What we make EverLights installs permanent exterior lighting run from an app on the homeowner's phone. One install and they never climb a ladder in December again. We build, sell, install, and service it ourselves across 13 locations in 7 states. The role You're the person a homeowner reaches when their lights do something they didn't ask for. A zone drops out. The app won't reconnect after a new router...

Your job:

figure out what's wrong from a phone call, a photo, and a short video — then decide whether you can help fix it in five minutes or whether it needs a truck. What you'll do Handle inbound calls, texts, and emails from homeowners Run structured diagnostics: power, connectivity, app and firmware state, controller status Resolve what you can on first contact Hand off to field techs when it's genuinely needed Document everything in HubSpot so the tech shows up knowing what you already ruled out What you need Some customer-facing experience and real comfort with technology — you don't need a background in electronics, but you do need to be the person friends call when their WiFi breaks Ability to walk a nervous 65-year-old through a router reconnection without either of you losing the thread Willingness to work consistent hours Nice to have: HubSpot, help desk or ISP support, smart home or IoT experience Compensation $18+/hr. Health/dental/vision, 401(k), PTO.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Experience:

Customer support: 1 year (Required) Customer service: 1 year (Required)

Work Location:

In person