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MA
Moab Adventure Center
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Utah data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,159 / year median in Utah
-8% projected decline
Job Description
Customer Service Agents help shape the first impression visitors get of the Activity Desk. Their role is crucial in turning inquiries into bookings and ensuring guests feel informed, welcomed, and excited for their adventure. Specific duties including but not limited to the following; Greet guests in person and answer inbound phone calls and emails from prospective and existing guests. Provide detailed information on available tours, schedules, pricing, logistics, and safety protocols Assist guests in planning and booking tours and activities, using the reservation system to secure bookings Process payments, issue confirmations, and ensure accuracy of reservations Handle guest inquiries, resolve issues, and follow up on incomplete or pending bookings in a timely manner Maintain up to date knowledge of all Moab Adventure Center experiences and offerings so you can provide accurate recommendations.