Customer Service Representative Minuteman Press - Arlington Arlington, VA Job Details Full-time $18 - $22 an hour 8 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Teamwork Administrative experience Organizational skills Multi-line phone systems Office management Full Job Description Job Overview Minuteman Press is seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our company, providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. In this fast-paced print environment, your energy, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an exciting opportunity to develop your communication skills, enhance your office management abilities, and be an integral part of a collaborative team committed to delivering high-quality print and design services. Responsibilities Respond promptly and professionally to customer inquiries via email and multi-line phone systems, ensuring clear and courteous communication. Manage front desk operations, including greeting visitors, handling incoming calls, and directing them appropriately. Maintain accurate records through data entry, filing, and updating client information using productivity software such as Microsoft Office and spreadsheets. Assist with office management tasks like calendar management, appointment scheduling, and organizing meetings to support team productivity. Support client communication efforts by maintaining organized files, following up on inquiries, and ensuring timely responses. Working with customers by creating quotes, assisting with follow-up, and organizing job workflows in a fast-pace print environment Background in Graphic Design is a plus, but not required Experience Prior office experience or administrative roles demonstrating strong organizational skills and familiarity with office management procedures. Proven customer service background with excellent interpersonal skills and the ability to handle diverse client interactions effectively. Experience using productivity software including Microsoft Office (Word, Excel) Bilingual abilities are highly valued to serve a diverse client base effectively. Strong typing skills with attention to proofreading details ensure accuracy in all communications. Previous experience managing front desk operations or handling multi-line phone systems is preferred, but not required Join us in creating a welcoming environment where your organizational talents and customer support skills shine! This paid position offers valuable experience in office management while empowering you to grow professionally within a vibrant team dedicated to service excellence.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person