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Great Eastern Resort Management, Inc.
Call Center Agent
Entry-Level JobVerifiedNo experience needed
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Based on Virginia data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$38,005 / year median in Virginia
+2% projected growth
Job Description
Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others. Required Customer service Problem-solving General computer skills Preferred Prior customer service/guest relations experience and previous hotel/resort work experience Knowledge of local area and attractions