Advanced Spine and Pain Centers, PLLC is looking for a compassionate and dedicated Medical Call Center Representative to join our team located in Stafford, VA. Your primary role will be to serve as the first point of contact for patients, responding to inquiries and handling routine administrative tasks.

Responsibilities:

Manage large amount of inbound and outbound calls in a timely manner. Identify patient's needs, clarify information, research every issue and provide solutions. Build sustainable relationships and engage patients by taking the extra mile. Meet personal/team qualitative and quantitative targets. Experience in the medical field and experience with an EMR system a plus.

Qualifications:

Prior experience as a Call Center Representative or similar customer service role. Basic knowledge and understanding of healthcare and medical terminology. Proficiency in English and multi-language skills is a plus. Strong phone and verbal communication skills and active listening abilities. Ability to handle stressful situations appropriately. High school diploma or equivalent; higher degree from a medical or health-related field will be a plus.

Job Type:

Full-time Pay:

$15.00 - $16.50 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Call center: 1 year (Preferred) Customer service: 1 year (Required)

Work Location:

In person