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N
Nolato
Customer Account Specialist
Career Insights for Customer Service Representative (General)
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Based on Vermont data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,991 / year median in Vermont
-16% projected decline
Job Description
Nolato is a global leader in precision injection molding and contract manufacturing for the world's most successful healthcare, automotive, and industrial OEMs. Join an organization that is respected throughout the industry for our advanced technology, quality, and innovation - all while enjoying the benefits of stable ownership, a collaborative culture, professional development, continuing education, global opportunities, and an exceptional benefits package. The Customer Account Specialist supports customers in a manufacturing environment by managing orders, responding to inquiries, and service issues. This role plays a key part in our sales goals, maintaining delivery expectations, and strengthening customer relationships. Essential Duties and Responsibilities Lead and manage day-to-day customer service operations such as new order entry, maintaining the price history file, and open order reporting. Notifies customers of delivery information once the order has been acknowledged by manufacturing. Reconciles with customer any differences between requested delivery and acknowledged delivery dates. Responsible for maintaining system for order & customer correspondence. Responsible for tracking the delivery. Serves as liaison between the customer and other internal departments. Coordinate with both production and shipping teams to prevent service disruptions. Interacts with Nolato GWs Business Unit Managers & Field Sales staff to service customer accounts and to meet annual sales goals and objectives established for various accounts. Focus on monthly sales and maintain quarterly and annual customer Forecasts. Serve as the primary point of contact for assigned customers, maintaining continuity across both Vermont sites. Maintain RMA process from initiation through resolution.