Inbound Customer Service Call Representative- Longview, WA

Inbound Customer Service Call Representative- Longview, WA Waste Connections $21.38 / hr life insurance, vision insurance, flexible benefit account, short term disability, long term disability, 401(k) United States, Washington, Longview Apr 17, 2026 Waste Control - A Waste Connections Company.

Location:

Longview, Washington Schedule:

Monday-Friday, 7:55 AM - 5:00

PM Starting Wage:

$21.38 per hour Position Overview Waste Control, a Waste Connections company, is seeking a reliable and customerfocused Customer Service Representative (CSR) to join our Longview, WA team. This role is ideal for someone who thrives in a fastpaced call center environment, enjoys problemsolving, and is committed to delivering exceptional service. As part of a decentralized, growthoriented organization, you'll have opportunities to learn, contribute, and advance within a supportive team culture. Key Duties & Responsibilities Customer Support & Communication Respond to highvolume inbound calls and inperson inquiries regarding service requests, account changes, and general customer needs. Interview customers and accurately enter information into multiple computer systems. Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill. Work collaboratively with other departments to resolve customer disputes and ensure service accuracy. Account & Service Processing Process orders for service installation, changes, discontinuation, and turnons. Complete contract forms, determine service charges, collect deposits, and issue changeofaddress or discontinuance orders. Perform data entry across multiple platforms with accuracy and attention to detail. Administrative & Operational Support Maintain organized files, documents, and customer records. Assist with basic bookkeeping tasks in coordination with the accounting team. Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems. Helps Provide Lunch Coverage for Scale House employees. Sales & Service Promotion Identify customer needs and recommend new or additional services. Delivers service in a manner that supports customer satisfaction and company reputation. Working Conditions Officebased environment with individual workstation, computer, telephone, and headset. Fastpaced call center setting with repetitive tasks and minimal downtime between calls. Noise levels may vary; calls may be monitored for quality assurance. Extended periods of sitting, typing, and computer use are common. Minimum Job Requirements Ability to read, write, comprehend, and communicate effectively in English. Bilingual In English and Spanish preferred. High school diploma or equivalent preferred. Minimum 2 years of customer service experience (call center experience preferred). Proficiency with MS Word, Excel, email, and data entry systems. Strong typing and 10key skills. Excellent organizational, communication, and problemsolving abilities. Ability to gather data, compile information, and prepare reports. What we offer our Employees. Competitive Compensation Performance-based career growth potential Medical, dental, and vision insurance plans Income Protection Plans (Life Insurance, Short Term/Long Term Disability) 401(k) Flexible Spending Account Employee Assistance Program (EAP) Emergency Travel Assistance To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest. We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here:https://careers.wasteconnections.com/why-waste-connections Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran). Washington State Wage range is $21.38