Customer Service Representative, Industrial Store

420 N Oregon Ave, Pasco, WA 99301 Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way

Answer telephone calls promptly

Demonstrate in-depth knowledge of products, placement, availability, price and use

Sell welding and safety products and services to customer

Process customer orders and accurately input customer order into the computer

Research products needed for customer special applications

Follow up on customer orders not processed correctly and remedy situation

Keep sales literature current and organized

Perform other tasks as assigned or necessary

Keep accurate cash till and run daily cash reports

Answer customer calls and transfer customers if they need service from someone else

Stock shelves when needed

Communicate with Purchasing Department regarding any special order needs

Issue product sales quotes to customers

Load products into customer vehicle

Adhere to all established procedures, policies and safety rules

Perform other tasks as assigned or needed

CDL preferred or willingness to obtain

Wage:

$22 - $26/hr DOE Qualifications Good working knowledge of all industrial products and gases

Ability to frequently lift up to 50 lbs.

Ability to occasionally lift up to 100 lbs.

Ability to sit, stand, or walk for extended periods of time Benefits

Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco through United Heritage

Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance

Employee Tuition Reimbursement

401(k) with Employer Matching

Employee Discount on products sold by Norco Company Information

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Norco, Inc is a Drug-Free workplace.